Customer Support Agent

Clickatell

Customer Support Agent providing technical support and product advice at Clickatell. Engaging with customers via multiple channels in a vibrant, collaborative environment.

Posted 4/20/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide real-time support via live chat, email, and phone, resolving technical and sales queries efficiently.
Attend to and log all telephonic, email, and chat queries on the CRM system.
Enforce Clickatell’s rules, policies and terms of use relating to client transactions and behavior.
Assist customers with queries relating to payments, support and general queries.
Complete administrative tasks related to service.
Achieve agreed set goals and company- wide objectives.
Meet productivity and performance targets as determined by individual contract.
Quality targets met as per email, telephonic and chat monitoring quality assessment processes, and standards.
Accurately categorise cases for Business Intelligence reporting.
Compile Daily Handover reports.
Participate in product testing.

Requirements

What you’ll need

Matric and IT Diploma or studying towards or any other related qualification in the technology space.
Minimum 3 years customer service experience.
Industry experience in either technology, financial services, payments, or telecommunications will be advantageous.
Experience in live chat support is required.
Knowledge of the technical aspect of operating systems and Internet.
Strong troubleshooting skills across multiple platforms.
Basic selling experience.
Strong typing skills.

Benefits

Comp & perks

Medical Aid contribution
Pension fund contribution
Risk benefit company contributions
Reimbursable communications allowance for internet and mobile phone bills
Half-day off on your birthday
5 personal days leave a year, over and above your annual leave
Remote working and access to office hubs as required.
Home office set-up with laptop, monitor and other related items.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

live chat supporttroubleshootingCRM systemsadministrative tasksBusiness Intelligence reportingoperating systemsInternet knowledgetyping skillssales experience

Soft Skills

customer servicecommunicationproblem-solvingtime managementgoal-oriented

Certifications

MatricIT Diploma