Virtual Patient Companion

Cleveland Clinic

Virtual Patient Companion monitoring Cleveland Clinic patients remotely from a centralized location. Redirecting patients and alerting nursing staff to protect patient safety.

Posted 8/17/2026full-timeBeachwood • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient monitoring and communication within a healthcare setting, utilizing telemonitoring systems to ensure patient safety and compliance with regulatory standards.

Highest-signal resume keywords

Telemonitoring System ProficiencyPatient Observation SkillsEffective Communication SkillsRegulatory Compliance KnowledgeBasic Computer Operation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient MonitoringTeleSitter SolutionBasic Computer OperationMicrosoft Windows ExperienceAbility to Prioritize Situations

Soft Skills

DiscretionCourtesyEffective CommunicationQuick Response to Behavioral Changes

Tools & Technologies

Digital Two-Way Audio DeviceAlarm SystemVocera

Certifications & Qualifications

Nurse Assistant CertificationMedical Assistant Certification

Industry Keywords

Hospital EnvironmentPatient CareRegulatory RequirementsQuality AssurancePersonal Protective Equipment

About the role

Key responsibilities & impact

Provide continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location
Use the NAME TeleSitter Solution telemonitoring system to observe multiple patients, up to 15–20 at a time
Verbally redirect patients over a digital two-way audio device
Alert or summon nursing staff through the alarm system or Vocera when intervention or assistance is required
Maintain visual observation and prioritize simultaneous situations
Participate in hand-off of pertinent patient information and behavior at shift changes
Arrange meal breaks and notify staff before leaving the monitoring station so constant observation is maintained
Provide patients with explanations as necessary without counseling or providing opinions
Comply with corporate and departmental policies, quality assurance methods, safety codes, and regulatory requirements
Communicate professionally with patients, customers, coworkers, management, and peers

Requirements

What you’ll need

High School Diploma/GED
General knowledge of hospital settings
Ability to monitor up to 15 patients on one screen and prioritize simultaneous situations
Ability to communicate effectively with patients using a microphone and headset
Ability to communicate with hospital staff and respond quickly to patient behavioral changes
Discretion and courtesy when working with patients, visitors, and staff
Basic computer operation skills
Basic Microsoft Windows experience
Compliance with licensing, regulatory, and accrediting agency provisions as required
Ability to sit for prolonged periods
Ability to occasionally lift and carry up to 10 pounds
Frequent grasping and reaching
Compliance with required personal protective equipment and annual influenza prevention program
Preferred: previous hospital environment experience
Preferred: previous clinical experience
Preferred: previous direct patient care experience
Preferred: Nurse Assistant/Medical Assistant Certification

Benefits

Comp & perks

Support and appreciation while building a rewarding career
Annual influenza vaccination or approved exemption program
Drug-free workplace
Equal employment opportunity