Financial Analyst
CPI Card Group
ERP
Patient Financial Advocate
Cleveland Clinic
full-time
Posted on:
Location Type: Remote
Location: Remote • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Counsel patients and parties responsible for payment regarding payment responsibilities and options.
- Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
- Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
- Contact insurance carriers or other sources and act as an advocate for patients.
- Initiate the process for collecting prepayments due and perform follow-up to ensure maximum collection is achieved.
- Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
- Update and correctly document in the appropriate computer system.
Requirements
- High School Diploma/GED and three years of experience in a customer facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience
- Associate’s or Bachelor’s Degree Collections experience
Benefits
- Comprehensive offerings are an investment in your health, well-being and future
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsbillingfinancial clearanceinsurance authorizationpayment processingdocumentationcustomer service
Soft skills
counselingadvocacycommunicationproblem-solvinginterpersonal skills
Certifications
High School DiplomaGEDAssociate’s DegreeBachelor’s Degree
