Telecommunications Operator

Cleveland Clinic

Telecommunications Operator providing essential phone and emergency communication services at Cleveland Clinic. Answering calls, dispatching assistance, and ensuring safety at Martin Hospital.

Posted 5/28/2026full-timeStuart • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer all incoming phone calls on a multi-function phone system.
Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats, and other crisis calls.
Process calls according to given situation.
Determine priority and protocol and dispatch security personnel accordingly.
Operate Nortel console.
Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel.
Provide outside callers with medical assistance by directing them to appropriate service.

Requirements

What you’ll need

Knowledge of the Nortel console and pate equipment
Knowledge of placing local, long distance and overseas calls, directory information and oral paging
Demonstrated knowledge of CRT/PC operation
Knowledge of fax machines
Clear, concise speaking voice

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Nortel console operationCRT operationfax machine operationcall processingemergency responserouting callsdispatching security personnelmedical assistance direction

Soft Skills

clear communicationconcise speaking