Patient Financial Advocate

Cleveland Clinic

Patient Financial Advocate at Cleveland Clinic assisting patients with financial responsibilities regarding healthcare services and financial assistance programs. Ensure smooth billing resolution for patient accounts.

Posted 5/14/2026full-timeFlorida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Help patients navigate financial responsibilities related to healthcare services
Prepare estimated costs of services and request deposits
Discuss eligibility for government assistance and Cleveland Clinic Financial Assistance Programs
Address outstanding accounts, payment arrangements, statement questions, appointment interruptions, self-pay and out-of-pocket quotes, and general billing resolution
Track and document each patient issue and obtain resolution within 24 hours
Assist walk-in customers from clinical areas and the cashier office
Resolve issues and concerns within 24 hours
Collect patient account balances by entering and accepting payment installment agreements

Requirements

What you’ll need

High school diploma or GED
Experience in a high-volume customer service telephone or direct contact healthcare environment
In-depth knowledge of patient accounts including collections, insurance regulations, and reimbursement techniques
Knowledge of third-party payers, Medicare, physician billing, and pricing
Knowledge of CPT and ICD coding requirements and the utilization and applications of both manuals' insurance verification
Four years of call center experience OR Associate's Degree in Accounting, Communication, Marketing or related field and two years of experience

Benefits

Comp & perks

Health insurance
401(k) plan
Paid time off
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient accountscollectionsinsurance regulationsreimbursement techniquesthird-party payersMedicarephysician billingCPT codingICD codinginsurance verification

Soft Skills

customer servicecommunicationproblem-solvingtime managementinterpersonal skills

Certifications

high school diplomaGEDAssociate's Degree