HR Service Center Representative

Cleveland Clinic

HR Service Center Representative in a structured call center role, supporting caregivers and fostering a positive work environment. Engaging with customers to provide HR-related responses and resolve issues effectively.

Posted 5/6/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents) to answer questions and resolve issues
Maintain customer contact until request is resolved, including informing customer of status and resolution
Provide accurate, consistent and timely responses to HR process, system and policy requests
Perform basic administration processing and approval of transactions, data input and verification of required documentation
Utilize knowledge base tool to provide consistent answers to customers
Educate caregivers on company practices and tools
Refer complex cases requiring interpretation to appropriate Specialist
Provide document support by managing incoming and outgoing forms
Identify and resolve the caregiver issues and anticipate future needs

Requirements

What you’ll need

High School Diploma/GED and two years of customer service experience OR Bachelor’s or Master’s Degree
Proficiency in Operational Excellence, general word processing, spreadsheets, HR systems and call center technology tools

Benefits

Comp & perks

Outstanding, comprehensive offerings for health and well-being
Investment in your future

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata inputdocumentation verificationadministration processingHR systemscall center technology

Soft Skills

communicationproblem-solvingcustomer supportissue resolutioneducation

Certifications

High School DiplomaGEDBachelor’s DegreeMaster’s Degree