Cleveland Clinic

Ambulatory Systems Analyst II

Cleveland Clinic

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ServiceNow

About the role

  • Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
  • As a Systems Analyst II, assist with essential project development and support enterprise objectives.
  • Work with Core Epic applications, handling service requests and incidents submitted through ServiceNow.
  • Troubleshoot issues, analyze system breaks, perform configuration updates, and ensure application stability.
  • Complete routine support and designated project assignments.
  • Provide input to develop solutions.
  • Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
  • Develop process flow charts and report on project status. Support the development of information system requirements.

Requirements

  • Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR a High School Diploma/GED and five years of experience OR a Bachelor’s degree and one year of experience
  • For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
  • Preferred qualifications for the ideal future caregiver include: Microsoft, CompTIA or equivalent certification
  • Obtained Epic certifications
Benefits
  • Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
applications developmentsystem analysistroubleshootingconfiguration updatesprocess flow chartsproject documentationinformation system requirementsend-user training
Soft Skills
communicationproblem-solvingcollaborationanalytical thinking
Certifications
ITIL FoundationsMicrosoft certificationCompTIA certificationEpic certifications