Ambulatory Systems Analyst II

Cleveland Clinic

Epic Ambulatory Systems Analyst II at Cleveland Clinic providing patient-first healthcare and supporting enterprise objectives. Work with Core Epic applications and assist with project development amid passionate caregivers.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
As a Systems Analyst II, assist with essential project development and support enterprise objectives.
Work with Core Epic applications, handling service requests and incidents submitted through ServiceNow.
Troubleshoot issues, analyze system breaks, perform configuration updates, and ensure application stability.
Complete routine support and designated project assignments.
Provide input to develop solutions.
Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
Develop process flow charts and report on project status. Support the development of information system requirements.

Requirements

What you’ll need

Associate’s degree in information technology, computer science or a related field and three years of experience in Information Technology with experience in applications development and support, end-user training, or equivalent experience in an operational or financial role utilizing the systems or data generated by the systems supported by this position OR a High School Diploma/GED and five years of experience OR a Bachelor’s degree and one year of experience
For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date
Preferred qualifications for the ideal future caregiver include: Microsoft, CompTIA or equivalent certification
Obtained Epic certifications

Benefits

Comp & perks

Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

applications developmentsystem analysistroubleshootingconfiguration updatesprocess flow chartsproject documentationinformation system requirementsend-user training

Soft Skills

communicationproblem-solvingcollaborationanalytical thinking

Certifications

ITIL FoundationsMicrosoft certificationCompTIA certificationEpic certifications