Cleveland Clinic

Printing Systems Analyst I

Cleveland Clinic

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

ServiceNow

About the role

  • Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
  • In this role, you will perform Epic printer mapping for outpatient and inpatient modules and provide support for Epic applications through the Core team, handling service requests and incidents submitted through ServiceNow.
  • You will be trained to analyze and resolve configuration issues, troubleshoot system breakages, and support workstation, software, peripheral, network and workflow needs.
  • Additional responsibilities include contributing to solution development, assisting with project tasks and documentation, supporting operational objectives and technology planning, ensuring effective communication across teams, and providing first-level diagnostic Help Desk and after-hours on-call support.

Requirements

  • Associate’s degree in Information Technology, Computer Science or a related field and one year of implementation, support and management of computer-based information systems experience, preferably in a health care environment, or equivalent experience in end user training or in an operational or financial role utilizing the systems or data generated by the systems supported by this position required
  • High School Diploma/GED and three years of experience
  • High School diploma/GED, successful completion of ITD apprenticeship program and two years of experience
  • Bachelor’s degree
  • ITIL Foundations Certification upon or within six months of hire
  • Microsoft, CompTIA or equivalent certifications
  • Experience in a healthcare environment
  • Previous hands-on Epic experience
Benefits
  • We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Epic printer mappingtroubleshootingconfiguration analysisservice request handlingincident managementHelp Desk supportdocumentationsolution developmentnetwork supportworkflow support
Soft Skills
effective communicationteam collaborationproblem-solvingcustomer serviceorganizational skillsadaptabilityattention to detailtime managementanalytical thinkinginterpersonal skills
Certifications
Associate’s degreeBachelor’s degreeITIL Foundations CertificationMicrosoft certificationsCompTIA certifications