Cleveland Clinic

Telecommunications Operator

Cleveland Clinic

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Job Level

Junior

About the role

  • Answer all incoming phone calls on a multi-function phone system
  • Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls
  • Process calls according to given situation
  • Determine priority and protocol and dispatch security personnel accordingly
  • Operate Nortel console
  • Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance
  • Maintain patient's rights and confidentiality following HIPAA policies

Requirements

  • Knowledge of the Nortel console and pate equipment
  • Knowledge of placing local, long distance and overseas calls, directory information and oral paging
  • Demonstrated knowledge of CRT/PC operation
  • Knowledge of fax machines
  • Clear, concise speaking voice
  • Computer, oral and written communication, customer service and interpersonal skills
  • High School Diploma or GED
  • Basic minimum 1 year Switchboard experience
  • Experience in a medical/hospital environment or call center
  • Experience with the Nortel phone system
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Nortel console operationCRT/PC operationfax machine operationcall routingemergency responsedispatchingphone system usagemulti-function phone systemplacing callsscreening calls
Soft Skills
clear communicationcustomer serviceinterpersonal skillsoral communicationwritten communication
Certifications
High School DiplomaGED