Telecom Engineer II
Cleveland Clinic
full-time
Posted on:
Location Type: Remote
Location: Florida • Nevada • United States
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About the role
- Provide engineering of enterprise-wide telecommunication systems including evaluation, design, provisioning, and implementation of technology solutions and services
- Serve as an architect for new telephony systems and buildout constructs
- Ensure system performance, availability, and reliability of deployed technology/services
- Act as an escalation point on complex technical problems and support issues providing problem diagnostic and consulting services
- Provide project budgeting estimates to include scope of work and contract reviews
- Communicate production requirements for on-going maintenance and support
- Provide design requirements and configuration of new and/or upgraded telecommunications hardware and software
- Coordinate the installation of hardware, Operating System, applications software, and peripherals as required
- Develop and communicate technical environmental requirements related to physical space, system security, power, HVAC, etc.
- Participate in project and change control meetings concerning the physical placement and installation of telecommunication solutions
- Document all related activities using a standard Project Book
- Provide for the design, planning and scheduling of integrating additional hardware, OS upgrades, or enhancements into production systems
Requirements
- Bachelor's Degree in Computer Information Services and/or Telecommunications, or a minimum 10 years equivalent experience
- Minimum of 10 years related experience in information systems environment to include at least 5 years of extensive hands-on support of a large multi-service environment is required
- Experience with large scale VoIP enabled PBX products that support over 1000 stations
- ITIL Foundations certification is required within 6 months of position start date (for Information Technology Division caregivers)
- Proficiency with Avaya Call Manager, System Manager and Session Manager
- Proficiency with Esna Officelinx /Avaya IX Messaging
- Proficiency collecting and analyzing complex SIP traces
- Proven ability to manage upgrades of large Avaya CM systems in a hospital environment
- Proficiency with Windows Server OS
- Proficiency with Linux
- Familiarity with VMware
- Proficiency with Avaya CS1000 is preferable
- Exposure to Cisco UCM is preferable
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telecommunication systems engineeringVoIPPBX productsSIP trace analysisWindows ServerLinuxVMwareAvaya Call ManagerAvaya IX MessagingAvaya CS1000
Soft Skills
problem diagnosticconsulting servicescommunicationproject budgetingcoordinationdocumentationplanningscheduling
Certifications
Bachelor's Degree in Computer Information ServicesBachelor's Degree in TelecommunicationsITIL Foundations certification