Cleveland Clinic

Telecommunication Operator

Cleveland Clinic

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
  • Answer all incoming phone calls on a multi-function phone system.
  • Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
  • Process calls according to given situation.
  • Determine priority and protocol and dispatch security personnel accordingly.
  • Operate Nortel console.
  • Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
  • Answer all calls identifying facility and operator's name with appropriate greeting.
  • Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel.
  • Operate page console and associated equipment.
  • Provide in-house, long-range and paging services for clinic caregivers and outside callers.
  • Notify proper personnel during traumas and medical emergencies.
  • Assist clinic personnel in contacting on-call physicians and staff physicians.
  • Provide outside callers with medical assistance by directing to appropriate service.
  • Perform answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required.
  • Handle emergency calls on the emergency phone line designated for same-medical emergencies.
  • Activate emergency code pagers and make necessary phone calls to responding personnel.
  • Assist as back up for the security emergency line and respond after two rings if not answered.
  • Process and distribute the on-call schedule on a weekly and timely basis.
  • Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.

Requirements

  • Knowledge of the Nortel console and pate equipment
  • Knowledge of placing local, long distance and overseas calls, directory information and oral paging
  • Demonstrated knowledge of CRT/PC operation
  • Knowledge of fax machines
  • Clear, concise speaking voice
  • Computer, oral and written communication, customer service and interpersonal skills
  • High School Diploma or GED
  • Experience in a medical/hospital environment or call center
  • One year of Switchboard experience
  • Experience with the Nortel phone system
Benefits
  • We know that fully supporting our caregivers is what creates the best outcomes for our patients. Our outstanding, comprehensive offerings are an investment in your health, well-being and future.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Nortel console operationCRT/PC operationplacing local callsplacing long distance callsplacing overseas callsoral pagingfax machine operationemergency call handlingpatient information processingHIPAA compliance
Soft skills
clear speaking voicecommunication skillscustomer service skillsinterpersonal skills
Certifications
High School DiplomaGED