Manager, Enterprise Platform Support
Cleveland Clinic
full-time
Posted on:
Location Type: Hybrid
Location: Cleveland • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide leadership to direct and indirect reports
- Manage both Full time Employees and Contracted Staff
- Lead all human resources responsibilities for assigned staff
- Manage operating and capital budgets, review finances on a monthly basis, disclose reasons for variances to leadership, drive efficiencies in the business, and achieve all financial goals
- Manage operational teams for both on-premises and cloud-based platforms
- Manage multiple teams within the department to deliver different enterprise services
- Document and maintain departmental operational policies and procedures
- Promote the continued education, training, and development of staff
- Communicate appropriate corporate compliance standards and procedures for all employees
- Support the execution of agile practices throughout squads in partnership with Domain Advisor
- Supervise team(s) and administers performance reviews and evaluations, staff counseling, etc. for assigned staff
- Build overall employee engagement and professional development across respective squads
Requirements
- Bachelor's degree in Computer Science, Management Information Systems or Business Administration or related field
- ITIL Foundations certification required within 6 months of position start date
- Four years of functionally related technical experience leading people, process, or technology
- Additional two years of leading people may offset the degree requirement
- Demonstrated experience with financial budget planning, managing, analysis and reporting
- Experience in understanding human resources practices to include recruitment and retention conflict resolution, group dynamics, diversity understanding etc.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial budget planningfinancial analysisfinancial reportinghuman resources practicesrecruitmentretentionconflict resolutiongroup dynamicsdiversity understandingagile practices
Soft skills
leadershipcommunicationemployee engagementprofessional developmentteam supervisionperformance evaluationstaff counselingtrainingdevelopmentefficiency driving
Certifications
Bachelor's degreeITIL Foundations certification