Clinical Support Specialist
Cleveland Clinic
full-time
Posted on:
Location Type: Hybrid
Location: Vero Beach • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide high-level clinical and technical support for electronic medical record (EMR)
- Serve as subject matter expert on EMR workflows, offering support to clinicians
- Provide clinician training and support in various formats
- Assist with EMR workflow knowledge, troubleshooting, and issue resolution
- Identify opportunities for workflow improvements and collaborate with design and implementation teams
Requirements
- Bachelor's degree required
- 3 years' experience in a clinical setting, preferably in a multi-entity health care system OR High School Diploma / GED or equivalent and 7 years of experience OR Associates Degree and 5 years of experience
- Experience in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)
- ITIL Foundations certification is required within 6 months of the position start date
- Must have strong clinical background and knowledge of patient care settings and clinical practice
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electronic medical record (EMR)workflow improvementtroubleshootingissue resolutionclinician training
Soft skills
subject matter expertcollaborationcommunication
Certifications
ITIL Foundations certification