Customer Success Manager

Cledara

Customer Success Manager overseeing a portfolio of 200+ mid-sized venture-backed companies in tech. Act as a trusted consultant for customer success and value delivery.

Posted 6/8/2026full-timeBarcelona • 🇪🇸 SpainJuniorMid-Level💰 £30,000 - £40,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a trusted consultant to your customers, providing expert guidance on Cledara best practices.
Support customers through their initial journey, setting them up for long-term success on the platform.
Become a subject matter expert on the Cledara platform.
Proactively identify opportunities for customer growth and expansion.
Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio.
Maintain a clear pulse on your portfolio by forecasting expected churn and growth opportunities.
Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience.

Requirements

What you’ll need

2+ years experience in Customer Success, preferably in the tech space
Proven track record in startup/scaleup
Excellent communication skills
Excellent English
Experience with Salesforce a nice to have
Happy working towards ambitious targets
Demonstrated willingness to learn and improve
Passion for the Customer Success space
Familiar with basic finance terminology

Benefits

Comp & perks

Compensation: A starting salary of £30,000 - £40,000 (depending on experience).
Health and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account.
Professional Growth: A £/€500 annual training budget to support your ongoing learning and development.
Work Environment: A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture.
Tech: We will provide the tools you need to succeed, including an Apple MacBook.
Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance, regular company offsites, and complimentary fruit, snacks, and team lunches.

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Soft Skills

communication skillscustomer successwillingness to learnpassion for customer successability to work towards targets