Strategic Account Manager

Clearwave Fiber

Strategic Account Manager focusing on enterprise accounts at Clearwave Fiber. Ensuring exceptional customer experience and driving long-term revenue growth through consultative selling.

Posted 7/14/2026full-timeRemote • Alabama, Florida, Illinois, Kansas, Kentucky, Louisiana, Maryland, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and consultative selling, with a focus on customer retention and revenue growth. Proficient in analyzing market trends and customer data to drive actionable recommendations and maintain strong relationships with key stakeholders.

Highest-signal resume keywords

Strategic Account ManagementConsultative SellingCRM ProficiencyAnalytical SkillsNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Strategy DevelopmentRevenue GrowthProposal DevelopmentData AnalysisSales Pipeline Management

Soft Skills

Relationship BuildingProblem-SolvingOrganizational SkillsPresentation SkillsCustomer Advocacy

Tools & Technologies

SalesforceMicrosoft Office SuiteCRM Platforms

Industry Keywords

TelecommunicationsFiber BroadbandB2B Relationship ManagementManaged ServicesCustomer Retention

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted advisor for assigned strategic and high-value customer accounts.
Develop and execute comprehensive account strategies focused on customer retention, revenue growth, and long-term partnership development.
Build and maintain strong relationships with executive stakeholders, decision-makers, and operational contacts within customer organizations.
Lead regular business reviews with customers, presenting service performance metrics, growth opportunities, and strategic recommendations.
Identify and drive upsell, cross-sell, renewal, and expansion opportunities within existing accounts.
Develop solution-based proposals, pricing models, and ROI-driven recommendations tailored to customer needs.
Maintain a healthy sales pipeline and consistently achieve assigned revenue and retention targets.
Coordinate closely with Sales Engineering, Operations, Service Delivery, Billing, Customer Support, and Leadership teams to ensure a seamless customer experience from onboarding through ongoing support.
Advocate internally for customer needs while balancing operational capabilities and business priorities.
Proactively address customer concerns, service issues, and escalations to drive timely resolution and maintain customer confidence.
Monitor account health, usage trends, contract milestones, and renewal timelines to reduce churn risk and maximize customer satisfaction.
Maintain accurate customer records, account activity, forecasting, and pipeline management within CRM platforms.
Analyze customer usage, market conditions, and industry trends to identify new opportunities and competitive risks.
Stay informed on emerging technologies, broadband solutions, and the company’s evolving portfolio of fiber-based products and services.
Support marketing and product development initiatives by gathering customer feedback and market insights.

Requirements

What you’ll need

Bachelor’s degree in Business, Telecommunications, Marketing, or a related field; equivalent experience may be considered.
Minimum 5 years of strategic account management, enterprise sales, or B2B relationship management experience, preferably within telecommunications, fiber broadband, technology, or managed services industries.
Proven success managing complex customer relationships and growing revenue within existing accounts.
Strong consultative selling, negotiation, and presentation skills with the ability to influence stakeholders at all organizational levels.
Experience managing large or strategic commercial accounts with multiple decision-makers and long sales cycles.
Strong analytical and problem-solving skills with the ability to interpret business data and develop actionable recommendations.
Excellent organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite, particularly Excel and PowerPoint.
Valid driver’s license with the ability to travel throughout assigned markets as needed.

Benefits

Comp & perks

Competitive pay - Base + Commission
Medical, Dental, Vision – protect yourself and your family starting your first day.
401(k) with Immediate Match – plan your future with company contributions vested upon hire.
Up to 20 Days PTO in Year One – because balance fuels performance.
Company-Paid Life & Disability Insurance – plus voluntary supplemental coverage options.
HSA/HRA Contributions & FSA Plan – extra support for your health expenses.
Mileage Reimbursement, Company Laptop, and Cell Phone – tools to help you win in the field.
Complimentary Clearwave Fiber Service – if you live in our service area.