Clearwave Fiber

NOC Analyst II

Clearwave Fiber

full-time

Posted on:

Location Type: Remote

Location: Remote • Florida, Illinois, Kansas • 🇺🇸 United States

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Salary

💰 $24 - $30 per hour

Job Level

JuniorMid-Level

Tech Stack

AnsibleCloudPython

About the role

  • Support the 24/7 operations of our in-house Network Operations Center.
  • Take ownership of escalated alerts and incidents, leading moderate to advanced troubleshooting efforts.
  • Execute routine maintenance tasks such as firmware upgrades, system restarts, and backup validations.
  • Identify and respond to recurring issues through log analysis, trend identification, and collaboration with engineering teams.
  • Provide Tier 1 staff with mentoring and guidance in handling alarms, processes, and escalation paths.
  • Collaborate cross-functionally with Platform, Engineering, and Field Ops to resolve customer-impacting issues.
  • Maintain internal documentation including advanced runbooks, known error databases, and knowledge articles.
  • Participate in post-incident reviews and contribute to root cause analysis efforts.

Requirements

  • Solid grasp of Layer 2/Layer 3 networking, routing protocols (BGP/OSPF), VLANs, and firewall basics.
  • Practical experience with monitoring and diagnostic tools (e.g., SolarWinds, Nagios, Calix Cloud).
  • Strong analytical ability to correlate logs, metrics, and alerts to identify root causes.
  • Clear and professional communicator with the ability to relay technical detail to both technical and non-technical audiences.
  • Bachelor’s degree in Computer Science, Network Administration, or related field.
  • Industry certifications such as Cisco CCNP, Juniper JNCIS, or ITIL Foundation.
  • 1–2 years of hands-on experience in a NOC or equivalent technical support environment.
  • Exposure to scripting or automation tools (e.g., Python, Ansible) is a plus.
Benefits
  • Gain peace of mind with comprehensive medical, dental, and vision insurance coverage from day one.
  • Plus, take advantage of company contributions to HSA/HRA accounts and an FSA plan to cover your healthcare expenses.
  • Recharge and rejuvenate with up to 20 days of paid time off in your first year, ensuring you have the flexibility to enjoy life outside of work.
  • Competitive wage ($24-30/hour DOE) and benefits package.
  • Including a bonus plans.
  • Plan for your future with our generous 401(k) matching program, featuring immediate vesting.
  • Additionally, safeguard yourself and your loved ones with company-paid life insurance and voluntary options for dependents, along with company-paid short-term and long-term disability plans.
  • As a part of our team, you'll also enjoy free Clearwave Fiber services if you reside within our service footprint, keeping you connected and productive.
  • Access our Employee Assistance Plan and 24/7 Health Advocate services at no cost to you, ensuring you have the support you need, whenever you need it.
  • Benefit from our Employee Referral Program and earn rewards for bringing top talent to our team.
  • Invest in your professional growth with ongoing career development opportunities and recognition programs designed to celebrate your achievements.
  • Explore optional coverage with our voluntary accident, critical illness, hospital indemnity, and legal plans, providing added peace of mind for life's unexpected challenges.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Layer 2 networkingLayer 3 networkingrouting protocolsBGPOSPFVLANsfirewall basicslog analysisscriptingautomation tools
Soft skills
analytical abilityclear communicationmentoringcollaborationproblem-solving
Certifications
Cisco CCNPJuniper JNCISITIL Foundation