Clearwater Paper Corporation

Customer Support

• The successful incumbent possesses a strong command of the company’s customer service policies and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
• This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional sales opportunities.
• The customer service specialist must be able to perform their duties with minimal supervision and communicate effectively and professionally with co-workers, customers, sales managers and production personnel.
• Account Management Voice of company to primary purchasing agent contacts for assigned accounts; responsible for maintaining industry-leading service levels.
• Uses product knowledge to assist customers with ordering needs.
• Reserves machine capacity, enters orders, communicates ship dates.
• Tracks customer orders through entire supply chain process (order entry, manufacture, shipment, and delivery).
• Ensures customer orders comply with Sales and Manufacturing agreement.
• Minimizes financial impact of freight costs by maximizing capacity on chosen mode of transportation or by assigning freight differential cost to customer.
• Inside Sales Solicits new orders to assist Operations in qualifying production runs, filling open machine capacity, and selling aged inventory for prime pricing.
• Receives, generates and distributes Competitive Information Reports from Sales Managers as necessary.
• Collaborates with customers, Sales Managers, and others to investigate and resolve customer invoice and accounting issues.
• Works with sales and quality to supply customers with product samples and trial inventory to secure new business.
• Regularly communicates with CLW outside sales contacts on opportunities and issues uncovered during regular job activities.
• Inventory Management Implements and oversees customer offsite inventory programs, as needed, to meet market/customer needs and maintain targeted levels.
• Manages input of sales orders utilizing Electronic Data Information (EDI).
• Collaborates with sales, customers, and schedulers by analyzing and adjusting warehouse inventories as needed to ensure adequate turns are being met.
• Coordinates customer needs with 3PL warehouse contacts.
• Reviews aged inventory, looking for sales opportunities within customer territory.
• Forecasting Performs regular review of customer shipment history versus forecast and provides recommended updates to Sales Manager/S&OP analyst.
• Monitors customer order volumes to align with sales forecasts.

Customer Service Associate III

Security Engineer

• The position is responsible for reliable execution, operational support, controlled changes, troubleshooting, and security administration across enterprise and site networks.
• Maintain network stability, security posture, and service continuity across firewalls, switching, routing, remote access, wireless, and connected security platforms.
• Monitor and support firewalls, switches, routers, VPN connectivity, NAC-related components, wireless infrastructure, and core network security services.
• Work assigned incidents, alarms, and service requests within defined SLAs and operating procedures.
• Restore service for common failures involving routing, switching, access policies, interfaces, tunnels, wireless connectivity, and device health.
• Implement standard and pre-approved changes for firewall rules, NAT objects, security zones, switch ports, VLAN updates, ACLs, routing changes, VPN updates, and device hardening activities.
• Administer day-to-day security configurations in line with approved standards and policy.
• Support management of perimeter controls, remote access, segmentation controls, and secure connectivity patterns.
• Document findings, impact, suspected cause, and actions taken before escalating to L3 engineers, architects, vendors, or telecom providers.

Customer Service Associate III

IT Engineer II, Network Security