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Senior Program Manager
Clearwater Analytics. Create and manage detailed project plans for the assigned portfolio.
About the role
Key responsibilities & impact- Create and manage detailed project plans for the assigned portfolio.
- Manage and coordinate internal CW, client, and third-party resources for project workstreams.
- Generate weekly status reports and hold weekly status meetings with clients and the project team.
- Lead steering committee meetings with C-level client decision makers and Clearwater senior management.
- Handle project commercials, including revenue recognition forecasts and unbilled bookings.
- Manage and report on resource allocation for the assigned portfolio.
- Take responsibility for project metrics such as utilization, go-live adherence, and project billing.
- Serve as a trusted client relationship manager, ensuring timely and accurate responses to client inquiries.
- Facilitate a successful transition to the steady-state servicing team.
- Demonstrate the ability to oversee multiple simultaneous implementations with minimal oversight.
Requirements
What you’ll need- Financial Services Experience (Front-Back Office Technology, FinTech, Investment Accounting, Client Reporting, Insurance, Market data etc.)
- Proven experience implementing large-scale software solutions in Asset Management and/or Insurance space (multi-location settings a plus).
- Proven track record of delivering projects or workstreams for external clients.
- Ability to seek out, recommend and implement continuous service improvements within the project timeline (and future projects).
- Excellent communication skills (written, verbal, internal and client facing)
- Expert Technical skills in project management tools e.g. JIRA, Excel, Clarizen and Salesforce
- Familiarity with Software-as-a-Service (SaaS) platforms and Fintech solutions, a plus
- Willingness to travel occasionally to client site.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementrevenue recognitionresource allocationutilization metricsgo-live adherenceclient reportingcontinuous service improvementslarge-scale software implementationmulti-location project deliveryfinancial services technology
Soft Skills
client relationship managementcommunication skillsleadershiporganizational skillsproblem-solvingteam coordinationstakeholder managementadaptabilityattention to detailtime management