VP, Account Management
Clearwater Analytics
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $225,000 - $250,000 per year
Job Level
Lead
Tech Stack
Cyber Security
About the role
- Design, build, and lead Clearwater’s Account Management and Retention function
- Responsible for the end-to-end client lifecycle post-sale, including renewal strategy and expansion strategy
- Develop structured career pathways for AMs and ISRs
- Own renewal and retention targets across all verticals
- Build and manage an accurate time-to-renewal forecast process
- Drive improvements in expansion bookings and client lifetime value
Requirements
- 10–15+ years in Account Management, Client Success, or Renewal leadership roles
- Proven success leading retention and expansion motions in healthcare or cybersecurity services (strong preference)
- Experience managing AM and ISR teams of at least 8–10 people, with demonstrated success scaling to larger teams
- Deep experience designing and implementing renewal processes, escalation paths, account planning frameworks, and retention analytics
- Strong background working with complex enterprise accounts and multi-stakeholder environments
- Experience collaborating cross-functionally with Consulting, Product, and Sales Ops
- Demonstrated success improving renewal rates, forecast accuracy, and expansion performance
- Bachelor’s degree preferred.
Benefits
- Base salary is part of our total rewards package which also includes the opportunity for merit-based salary increases
- eligibility for our 401(k) plan
- medical, dental, vision, life and disability insurances
- leaves provided in line with your work state
- Our robust time-off policy includes flexible paid time off
- 11 paid holidays
- paid sick time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient successrenewal leadershipretention analyticsaccount planning frameworksrenewal processesescalation pathsforecast accuracyexpansion performance
Soft skills
leadershipcollaborationteam managementstrategic thinkingcommunication
Certifications
Bachelor’s degree