Clearview Federal Credit Union

Call Center Representative

Clearview Federal Credit Union

full-time

Posted on:

Location Type: Hybrid

Location: Moon Township • Pennsylvania • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Provide courteous, prompt, and excellent member service
  • Answer all incoming calls, providing general account and loan information
  • Practice Call Center Standards for all incoming calls
  • Build relationships by suggesting appropriate products and services
  • Answer member telephone inquiries
  • Meet average call volume goal and KPIs
  • Communicate with members through Chat
  • Provide accurate account information and process transactions
  • Educate members on Clearview products and services
  • Attend required training and meetings
  • Handle other duties as assigned

Requirements

  • High School diploma or equivalent required
  • Minimum of six months of similar or related experience required
  • Strong member service skills
  • Outstanding telephone communication and interpersonal abilities
  • Solid understanding of financial products and services
  • Skilled in building and enhancing relationships through sales and service
  • Proficient in computer applications
  • Strong analytical capabilities
  • Versatile and able to manage multiple tasks
  • Maintains accuracy in a fast-paced setting
  • Detail-oriented
  • Flexible with working hours
  • Reliable with a strong attendance record

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
financial productsaccount informationtransaction processingcall center standardsKPI achievementanalytical capabilitiescomputer applications
Soft skills
member service skillstelephone communicationinterpersonal abilitiesrelationship buildingsales skillsmulti-taskingattention to detailflexibilityreliabilityattendance record
Certifications
High School diploma