Customer Success Manager

Clearview AI

Customer Success Manager enhancing adoption of Clearview AI technology for enterprise customers in law enforcement. Managing portfolios and building strong relationships to drive growth and satisfaction.

Posted 5/12/2026full-timeRemote • North Carolina, South Carolina, Washington • 🇺🇸 United StatesSeniorLead💰 $80,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Proactively manage a portfolio of enterprise customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption
Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events
Understand customers’ needs and priorities to optimize the use of their platform
Identify growth opportunities for up-sell and cross-sell within existing accounts
Increase Net Revenue Retention through proactive and strategic engagement/expansion efforts
Effectively communicate application features and product information for new releases and facilitate their adoption
Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers
Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
Resolve billing and support inquiries in a timely and productive manner
Coordinate small customer projects
Assist in onboarding new team members
Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO
Manage and optimize enterprise customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.
Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.
As a Customer Success Manager, you will play a pivotal role in shaping the customer experience, driving adoption, and expanding Clearview AI’s footprint within enterprise organizations.
Other reasonable additional responsibilities that may be asked from time to time

Requirements

What you’ll need

8+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)
Experience providing product support at the user level
Experience using CRM tools (ex: SFDC, Hubspot)
Well-organized and excellent time management abilities
Proven ability to collaborate and build strong relationships with customers
Exceptional oral and written communication skills and attention to detail
Passion for technology and public safety
Bachelor's degree or equivalent experience
Ability to travel within United States
Candidates based in North and South Carolina are strongly preferred due to team collaboration and business needs

Benefits

Comp & perks

Medical, Dental, Vision, STD and LTD Plans
FSA - Medical and Dependent Care
EAP and wellness programs
13 Paid Holidays
Unlimited PTO
Flexible work environment - 100% remote
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementproduct supportSaaSenterprise softwareonboardingtrainingcustomer retentionstrategic engagementcross-sell

Soft Skills

relationship buildingcommunicationtime managementorganizationcollaborationattention to detailproblem-solvingdiscretionindependent judgmentcustomer advocacy

Certifications

Bachelor's degree