Clearstory.build

Security Operations

• Manage day-to-day identity and access management - Google Workspace admin, Slack admin, AI platform administration, shared inbox management
• Run employee onboarding provisioning - Day 1 account creation, checklist management, Vanta security onboarding, welcome communications, completion tracking
• Run employee offboarding - access revocation, system owner coordination, equipment return, deprovisioning verification within SLA
• Serve as the internal IT point of contact - password resets, hardware troubleshooting, software support, connectivity issues
• Manage the asset lifecycle - laptop procurement, serial number tracking, equipment reassignment, peripherals ordering
• Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors
• Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access
• Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation
• Monitor and drive employee security compliance - agent installs, 1Password provisioning, MFA enforcement, security awareness training
• Take first pass on inbound customer security questionnaires and maintain an answer library to streamline future responses
• Track and execute data governance action items from biweekly cross-functional meetings - tool policy enforcement, vendor risk monitoring, etc.
• **Security & Compliance**
• Coordinate the annual SOC 2 audit process - project manage evidence collection, organize documentation, track control status in Vanta, follow up on remediation, and liaise with external auditors
• Execute quarterly and annual access reviews, verifying active users against the employee roster, documenting findings, and remediating stale access
• Manage Vanta day-to-day - dashboards, weekly compliance summaries, Trust Center access requests, failed test remediation
• Monitor and drive employee security compliance - agent installs, 1Password provisioning, MFA enforcement, security awareness training
• Take first pass on inbound customer security questionnaires and maintain an answer library to streamline future responses
• Track and execute data governance action items from biweekly cross-functional meetings - tool policy enforcement, vendor risk monitoring, etc.
• **Business Operations**
• Maintain and improve a centralized SaaS inventory - tools, seat counts, renewal dates, and costs. Keep a renewal calendar with advance notice to budget owners
• Manage new software requests - intake, triage, security review routing, approval tracking, provisioning
• Prepare vendor security assessments - collect SOC 2 reports, DPAs, and documentation for CTO review and approval
• Support office IT and facilities - conference room AV, key fob provisioning, building management coordination
• Document key processes - onboarding/offboarding runbooks, SOC 2 evidence collection guides, vendor review steps, AI usage best practices
• Identify and implement automation opportunities - workflows for onboarding triggers, access request routing, renewal reminders, and offboarding checklists

IT & Security Operations Manager

Customer Success Manager

• Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement
• Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more — ensuring full adoption across the customer organization
• Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities
• Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans before issues escalate
• Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities — AEs own the deal, but you own developing the proof points and adoption that makes expansion possible
• Manage renewal outreach and coordination for your book, using account knowledge and health signals to engage at the right time with the right message
• Serve as the escalation point for complex support issues and advocate internally for Enterprise customer needs with Product and Engineering
• Contribute to documentation and best practices for the ENT CS motion, helping define what excellent high-touch customer success looks like at Clearstory

IT & Security Operations Manager

Enterprise Customer Success Manager – Specialty Contractors