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Healthcare Account Representative
ClearSource BPOHealthcare Account Representative at ClearSource providing exceptional customer service for healthcare support. Assisting members and providers through inquiries with care, accuracy, and timeliness.
About the role
Key responsibilities & impact- Deliver high-quality customer service in alignment with ClearSource standards.
- Support members and providers by addressing concerns promptly and effectively.
- Ask relevant, insightful questions to accurately identify and resolve issues.
- Accurately document customer interactions and transactions using approved systems and tools.
- Adhere to established processes, protocols, company policies, and team guidelines.
- Collaborate with fellow CSRs, internal departments, and clients to provide appropriate and timely solutions.
- Complete all required compliance trainings within designated timelines.
- Maintain schedule adherence, including assigned shifts, breaks, and meal periods.
Requirements
What you’ll need- Completed at least college-level education.
- Minimum of 1 year experience in healthcare customer service within a call center environment.
- Willing to participate in onsite training as required.
- Possess excellent verbal and written communication skills.
Benefits
Comp & perks- Medical and dental insurance (with free dependent coverage!)
- Group life insurance for peace of mind.
- Paid time off (PTO) – Because work-life balance matters.
- Outstanding career growth opportunities – Learn, advance, and develop your career.
- A fun, innovative, and energetic team culture – Be part of a company that values its employees
- Skills and leadership development to help you reach your full potential.
- Free meal for onsite employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcommunicationcollaborationdocumentationadherence to processestime managementinsightful questioning