Customer Support

• Engage in Regular Coaching: Attend weekly one-on-one meetings with your leader, actively implement feedback, and follow through on assigned action items to drive continuous improvement.
• Maintain Reliable Attendance: Adhere to assigned work schedules, including punctuality for shifts, lunch breaks, and scheduled rest periods.
• Deliver Exceptional Customer Care: Accuracy: Process proposals with a high degree of accuracy, strictly following QA guidelines and established workflows. Efficiency: Complete tasks within required timelines to meet Service Level Agreements (SLAs). Connection: Foster professional, respectful relationships within the team and organization. Ease: Proactively eliminate unnecessary delays or inaccuracies that may hinder project progress.
• Participate in Team Engagement: Contribute to discussions and knowledge sharing during daily team huddles and collaborative meetings.
• Commitment to Quality Improvement: Attend all scheduled QA sessions with your leader, and take actionable steps to address performance opportunities.
• Achieve Performance Targets: Consistently meet or exceed Key Performance Indicators (KPIs) and goals as set by management.

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