ClearlyRated

Support Engineer

• Provide Level One help desk support
• Handle “how to…” questions from users
• Triage and assign incoming tickets to the appropriate team (e.g. Engineering, Product, Data Ops, CSM, and others)
• Follow through on issues that require expertise from other teams by directing the issue to the appropriate team for further review.
• Provide ticket progress updates to Customer Success Managers and other relevant stakeholders
• Provide high touch support to specific high value customers.
• Engage with the Customer Success Managers to provide success to our customers
• Help upload customer data into the platform as well as validate accuracy of customer data and provide feedback to customers on how to improve provided data

Account Executive

The Role: We’re looking for a driven Account Executive to join our fastest-growing vertical: AEC firms across North America. This is a full-cycle sales role where you’ll prospect, consult, and close business with mid-sized to enterprise-level firms.; You’ll thrive here if you’re entrepreneurial, love consultative selling, and want to play a direct role in building something big.

Support Engineer

Account Executive, AEC Vertical