Senior Technical Customer Care Specialist – Xtime
Cox Enterprises
ApacheCloud
Energy Efficiency Customer Support Specialist
CLEAResult
full-time
Posted on:
Location: Alabama, Kentucky, Louisiana, South Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $17 per hour
Job Level
Junior
About the role
- This position is remote and can be located anywhere where posted.
- We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist!
- This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!
- How we’re different…
- Each customer interaction focuses around energy efficiency
- You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
- Each call can be a different utility customer and require a different type of service
- Wide range of support scripts – verbatim, talking points, or simple usage guides
- Some programs utilize chat/email interactions with customers
- Personal performance data and progress accessible in real time
- What you can apply Day 1…
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquires
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
- Exciting candidates have…
- High School Diploma or GED (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- Sales-oriented with a focus on customer service satisfaction
- Remote Work Requirements: We provide a laptop, software, and all necessary equipment
- Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
- Google: ‘free speed test’ if you are unsure
- Ability to hardwire internet, plug directly into router
- Environment: Dedicated home office space, free of personal disruptions
- Two power connections
- You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
Requirements
- Experience handling inbound or outbound voice calls
- Expertly navigating a script
- Supporting customers and tech inquires
- Comfort with a committed schedule with set lunches and breaks
- Appreciation for goals and performance metrics
- Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
- High School Diploma or GED (required)
- Ability to type 35+ WPM
- No attendance or punctuality concerns
- Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
- Remote Work Requirements: We provide a laptop, software, and all necessary equipment
- Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency
- Google: ‘free speed test’ if you are unsure
- Ability to hardwire internet, plug directly into router
- Environment: Dedicated home office space, free of personal disruptions
- Two power connections
- You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours
