Customer Support

• This position is remote and can be located anywhere where posted. • We are looking for a talented individual… To join our team as an Energy Efficiency Customer Support Specialist! • This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change! • How we’re different… • Each customer interaction focuses around energy efficiency • You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates • Each call can be a different utility customer and require a different type of service • Wide range of support scripts – verbatim, talking points, or simple usage guides • Some programs utilize chat/email interactions with customers • Personal performance data and progress accessible in real time • What you can apply Day 1… • Experience handling inbound or outbound voice calls • Expertly navigating a script • Supporting customers and tech inquires • Comfort with a committed schedule with set lunches and breaks • Appreciation for goals and performance metrics • Exciting candidates have… • High School Diploma or GED (required) • Ability to type 35+ WPM • No attendance or punctuality concerns • Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously • Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred • Sales-oriented with a focus on customer service satisfaction • Remote Work Requirements: We provide a laptop, software, and all necessary equipment • Home Internet requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency • Google: ‘free speed test’ if you are unsure • Ability to hardwire internet, plug directly into router • Environment: Dedicated home office space, free of personal disruptions • Two power connections • You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours

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