Bilingual Customer Support Specialist

CLEAResult

Join CLEAResult as a Bilingual Energy Efficiency Customer Support Specialist. Help utility customers save money and improve energy efficiency through inbound support interactions.

Posted 6/19/2026full-timeRemote • Kentucky, Louisiana, Missouri, South Carolina, Tennessee • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates
Each call can be a different utility customer and require a different type of service
Wide range of support scripts – verbatim, talking points, or simple usage guides
Some programs utilize chat/email interactions with customers
Personal performance data and progress accessible in real time

Requirements

What you’ll need

High School Diploma or GED (required)
Bilingual in English and Spanish (required)
Ability to type 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude

Benefits

Comp & perks

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

typing 35+ WPM

Soft Skills

customer servicesales-orientedability to thrive in an intensive environmentbalancing customer supportbilingual in English and Spanish

Certifications

High School DiplomaGED