Support Specialist I

CLEAResult

Support Specialist I at CLEAResult, working remotely in British Columbia to assist residents with energy-saving solutions. Passionate about reducing emissions and collaborating with the community.

Posted 5/31/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$20 - CA$22 per hourWebsite

About the role

Key responsibilities & impact

Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements.
Meet key performance indicators (KPIs), including hold times and after-call wrap up time.
Provide support with application reviews and other administrative tasks.
Work regular full-time hours based on Pacific Standard Time.

Requirements

What you’ll need

0-1 years of experience in a customer-facing role; call centre experience is an asset but not required.
Post-secondary education is preferred.
Strong verbal and written communication skills.
Proficient with Microsoft Office applications.
Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
Interest in sustainability, energy efficiency or building science

Benefits

Comp & perks

Medical, Dental, and Vision Insurance with company premium assistance
Life, AD&D, and long-term disability coverage paid for by the company
RRSP company match
Paid vacation, sick and personal time
Paid company holidays
Paid Volunteer Time; giving back to our communities is important to us
Employee Referral Bonus Program
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to training opportunities to advance further in your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office

Soft Skills

verbal communicationwritten communication