Bilingual Incentive Specialist

CLEAResult

Bilingual Incentive Specialist delivering program implementation and administrative services for Oregon non-profit, engaging with English and Spanish-speaking clients.

Posted 4/26/2026full-timeRemote • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $48,800 - $66,300 per yearWebsite

About the role

Key responsibilities & impact

Deliver program implementation and administrative services to an Oregon based non-profit client
Speak with both English and Spanish-speaking customers and contractors through both phone and email on a variety of topics
Develop and maintain an understanding of several energy conservation and renewable energy program details to effectively educate customers and contractors on available services
Provide assistance to customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation
Document conversations with customers, provide recommendations on products or services, and advise on program participation details
Support follow-up communications and next steps to current program participants as necessary
Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers
Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met
Contribute to continuous customer experience improvement initiatives
Maintain a large database of trade allies and ensure all documentation and information remains current and in good standing
Prepare and review required program participation documentation while coordinating with various departments, both internal and external

Requirements

What you’ll need

2-4 years relevant experience
High School Diploma or equivalent is required

Benefits

Comp & perks

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicationcustomer servicebilingual (English and Spanish)administrative supportdata managementproblem-solvingdocumentationorganizational skillscollaborationcustomer experience improvement

Certifications

High School Diploma