Integrated Customer Service Supervisor

CLEAResult

. Lead, coach, and develop a team of 20+ employees across multiple client programs .

Posted 4/22/2026full-timeRemote • Kentucky, Louisiana, Missouri, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $52,000 - $74,400 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of 20+ employees across multiple client programs
Own team performance, including productivity, quality, attendance, and engagement
Ensure service levels, KPIs, and client deliverables are consistently met
Act as escalation point for team and customer issues, resolving quickly and effectively
Partner with Workforce Management to maintain proper staffing and performance alignment
Monitor daily metrics and take real-time action to address gaps or risks
Drive coaching, feedback, and performance improvement across the team
Support process improvements to increase efficiency, quality, and customer satisfaction
Ensure accurate reporting, documentation, and operational execution

Requirements

What you’ll need

Prior leadership experience required (Supervisor or Team Lead level)
Experience managing 15+ employees preferred
Experience supporting multiple programs or clients strongly preferred
4+ years in customer service, contact center, or operations environments
Strong multitasking, organization, and decision-making skills
Proven ability to lead in a metrics-driven environment
High reliability, punctuality, and accountability
Strong communication and interpersonal skills
Proficiency in Microsoft Office and data systems
Bilingual (English/Spanish) a plus

Benefits

Comp & perks

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecontact center operationsperformance metricsdata analysisreportingdocumentationprocess improvementmultitaskingorganizationdecision-making

Soft Skills

leadershipcoachingteam developmentcommunicationinterpersonal skillsreliabilitypunctualityaccountabilityproblem-solvingengagement