Contact Center Account Manager
CLEAResult
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteSalary
💰 $59,500 - $89,200 per year
Job Level
Mid-LevelSenior
About the role
- Ensure the contact center and incentive processing center meet program deliverables by being the voice for the internal client
- Serve as the main point of contact for CLEAResult’s Program Delivery teams and CC department
- Relay key program updates, provide status updates, and ensure reporting is accurate and complete
- Monitor contractual requirements to ensure compliance, present new innovations, and help develop and drive process improvements
- Communicate effectively, build trust, and help projects move forward
- Own responsibility for making decisions regarding workflow, timeline commitments, and prioritizing work
- Identify, escalate issues or areas of concern for project or department performance and develop strategies to address those
Requirements
- 5-8 years relevant industry experience
- Bachelor’s degree preferred
- Relevant industry certifications could replace work experience
Benefits
- Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time: giving back to our communities is important to us
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to on-demand training courses to advance further in your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communicationtrust buildingdecision makingworkflow managementproject managementproblem solvingstrategic developmentprocess improvement