Customer Care Representative – SHP Operations
Sharp HealthCare
Monitoring Support Specialist – Clean Energy Operations
ClearDesk
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Activate solar systems for homes and businesses, ensuring they are approved and ready to operate
- Monitor system performance and investigate problems by checking alerts and reports from platforms like Enphase and SolarEdge
- Create and review reports to track performance issues, production drops, and other system concerns
- Maintain systems that need further investigation or are being watched for issues
- Map out new solar system setups on Enphase and SolarEdge
- Create login sheets and setup information for customer systems
- Set up accounts for report systems and manage those reports
- Clean up old or duplicate records to keep data accurate
Requirements
- Detail-oriented and experienced with data or systems monitoring
- Confident using platforms like Enphase, SolarEdge, or similar tools
- Comfortable updating customer records and managing case details
- Enjoy solving technical issues and improving workflows
- Proactive, organized, and able to juggle multiple tasks
- Ability to work remotely and communicate clearly with your team
- Excited to support clean energy and sustainable solutions
- Willing to work in a US time zone schedule
- Secure technical setup including: At least a 720p HD webcam, noise-canceling headset, primary internet connection of at least 25 Mbps, a backup laptop, backup internet device, and backup power source, a main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM, a backup computer with at least Intel Core i3 and 4 GB RAM
Benefits
- Prepaid HMO coverage for your peace of mind
- Tools, training, and honest feedback for professional growth
- Fair and timely payment
- Celebrations of your wins
- Supportive remote-first team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data monitoringsystem performance investigationreport creationsystem maintenancesolar system setupcustomer record managementtechnical issue resolutionworkflow improvement
Soft skills
detail-orientedproactiveorganizedmulti-taskingclear communication
