Human Resources Officer
SMDigital USA
Property Management Assistant – Admin and Marketing Support
ClearDesk
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage end-to-end lease administration, including preparing, reviewing, and sending lease agreements, addendums, and extensions for signature through DocuSign; ensure accuracy of dates, amounts, and names
- Monitor and track maintenance work orders from start to finish: assign vendors, follow up on progress, hold vendors accountable, and provide regular status updates to tenants and owners
- Serve as primary point of contact for tenants, owners, and vendors via email, phone (Dialpad), and text; ensure timely responses and clear communication
- Organize and maintain HOA documents and notices, ensuring files are up to date in Dropbox and communications are forwarded promptly to tenants
- Support owner and tenant relations by addressing inquiries, escalating urgent issues, and providing proactive follow-up until resolution
- Coordinate with owners regarding lease renewals, outstanding documents, and property updates, ensuring deadlines are met
- Conduct social media and marketing support, creating targeted posts aligned with business goals to attract new property management clients
- Monitor industry tools and identify opportunities to improve processes, including adopting new features or integrations that increase efficiency and responsiveness
- Maintain accurate records across systems (Dropbox, DocuSign, MLS, Zillow, CAR forms, Microsoft Suite)
- Implement time-blocking methods to ensure consistent attention to core tasks such as maintenance tracking, lease follow-ups, and owner communications
Requirements
- Experience in real estate support, lease administration, or property management
- Confident using DocuSign, AppFolio, Dropbox, and Microsoft Suite
- Comfortable communicating with tenants, owners, and vendors via email, phone (Dialpad), and text
- Self-managed, tech-savvy, detail-oriented, and proactive
- Creative mindset to support marketing and social media content creation
- Willing to work in a US time zone schedule
- Required technical setup: at least a 720p HD webcam; noise-canceling headset; primary internet ≥25 Mbps; backup laptop, backup internet device, and backup power source; main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM; backup computer with at least Intel Core i3 and 4 GB RAM
- Familiarity with MLS, Zillow, and CAR forms (mentioned systems)
