Clear Star

Client Service Advocate

Clear Star

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Provide front-line support to clients via phone, email, and live chat across various ClearStar platforms (Aurora, ScreenMeNow, MIS Admin, Gateway Tools).
  • Troubleshoot technical and service-related issues and deliver accurate, user-friendly solutions.
  • Conduct client training and screen-share demonstrations as needed.
  • Collaborate with cross-functional teams (Technical Services, Records & Verification, Sales, Implementation, and Account Management) to resolve client issues.
  • Manage ticketing and case documentation through Zendesk CRM.
  • Participate in system testing, new feature feedback, and continuous service improvement.
  • Assist with order management and supplier configuration updates.
  • Contribute to knowledge sharing and documentation enhancements.

Requirements

  • Associate’s degree or equivalent work experience; bachelor’s degree preferred.
  • 1–2 years of experience in client service, customer support, or technical helpdesk.
  • Experience with CRM/ticketing systems such as Zendesk and Microsoft Office tools.
  • Strong communication and interpersonal skills for client-facing interactions.
  • Ability to manage multiple priorities while maintaining a high attention to detail.
  • Comfortable troubleshooting and explaining technical issues clearly to non-technical users.
  • Experience in the background screening industry or familiarity with FCRA is a plus.
Benefits
  • Remote Work Qualifications
  • High-speed internet (minimum 75 Mbps download / 10 Mbps upload)
  • Dedicated, quiet, and secure home office space
  • Physical address required (no PO boxes) for equipment delivery

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingclient trainingscreen-share demonstrationsticketing managementcase documentationsystem testingservice improvementorder managementsupplier configuration
Soft skills
communicationinterpersonal skillsattention to detailmulti-tasking
Certifications
Associate’s degreeBachelor’s degree