Clear Concept Multisoftware

Senior Customer Success Analyst

Clear Concept Multisoftware

full-time

Posted on:

Location Type: Remote

Location: Brasil

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Job Level

Senior

About the role

  • **Relationship Management:** Develop and maintain strong relationships with clients, understanding their needs and objectives.
  • **Onboarding:** Facilitate the onboarding process for new clients, ensuring they understand and effectively use our products.
  • **Proactive Support:** Monitor client product usage and provide proactive support to address issues before they become critical.
  • **Customer Education:** Conduct training sessions and webinars to educate clients on best practices and new product features.
  • **Feedback:** Collect and analyze customer feedback to identify areas for improvement and collaborate with the product team to implement changes.
  • **Reporting:** Generate regular reports on customer health, including usage, satisfaction, and retention metrics.
  • **Renewals and Expansion:** Work with the sales team to identify contract renewal opportunities and service expansion.

Requirements

  • **Education:** Bachelor's degree in Business Administration, Technology, Communications, or related fields.
  • **Experience:** Previous experience in Customer Success, Customer Service, Logistics, or related areas.
  • **Skills:** Excellent verbal and written communication skills, problem-solving ability, and interpersonal skills.
  • **Technology:** Familiarity with CRM tools and customer relationship management software.
  • **Proactivity:** Ability to work independently and proactively, with a results-oriented mindset.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successcustomer servicelogisticsreportingdata analysis
Soft Skills
relationship managementcommunicationproblem-solvinginterpersonal skillsproactivity