Clear Concept Multisoftware

Customer Success Analyst – Mid-Level

Clear Concept Multisoftware

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Develop and maintain strong relationships with clients, understanding their needs and objectives.
  • Facilitate the onboarding process for new clients, ensuring they understand and effectively use our products.
  • Monitor clients' product usage and provide proactive support to resolve issues before they become critical.
  • Conduct trainings and webinars to educate clients on best practices and new product features.
  • Collect and analyze customer feedback to identify areas for improvement and collaborate with the product team to implement changes.
  • Generate regular reports on customer health, including usage, satisfaction, and retention metrics.
  • Work with the sales team to identify contract renewal and upsell/expansion opportunities.

Requirements

  • Bachelor's degree in Business Administration, Technology, Communications, or related fields.
  • Previous experience in Customer Success, Customer Service, Logistics, YMS (Yard Management System), or related areas.
  • Excellent verbal and written communication skills, strong problem-solving abilities, and interpersonal skills.
  • Familiarity with CRM tools and customer relationship management software.
  • Ability to work independently and proactively, with a strong results orientation.
Benefits
  • Work at a leading technology company in the transportation and logistics sector
  • Opportunity to grow in an innovative and dynamic environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successcustomer servicelogisticsYard Management Systemdata analysisreport generationproduct trainingclient onboardingproblem-solving
Soft skills
communicationinterpersonal skillsproactive supportresults orientation
Certifications
Bachelor's degree