Digital Support Analyst

Clear Channel Outdoor

Digital Support Analyst responsible for resolving technical issues and outages in Clear Channel's digital display network. Collaborating with engineers, technicians, and manufacturers in a fast-paced environment.

Posted 7/12/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving hardware and software issues in communication equipment, with strong skills in log file analysis and incident management. Capable of collaborating with technical teams and managing multiple tasks in a fast-paced environment.

Highest-signal resume keywords

Log File AnalysisTCP/IP NetworkingWindows O/S DiagnosticsServiceNow Incident ManagementProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Hardware DiagnosticsSoftware TroubleshootingData AnalysisNetwork Issue ResolutionPerformance Monitoring

Soft Skills

Strong Work EthicFlexibilityComposure Under PressureSelf-StarterUrgency in Deadlines

Tools & Technologies

ServiceNowDigital DisplaysData CentersModemsRouters

Industry Keywords

Incident ManagementCommunication EquipmentLocal Area NetworkingWide Area NetworkingTechnical Support

Tech Stack

Tools & technologies

ServiceNowTCP/IP

About the role

Key responsibilities & impact

Diagnose and triage hardware and software issues across core communication equipment (modems, routers, PCs) at digital displays, data centers, and throughout the network
Verify and reproduce system issues through log file analysis, error correlation, and data analysis
Document system incident outcomes and prioritize escalated issues in the online incident and service tracking system
Support market technicians, electricians, contractors, and LED manufacturers in identifying faults, diagnosing network issues, and collaborating towards the rapid resolution of outages and failures
Work closely with Clear Channel's internal Digital Support Engineers to implement timely workarounds and fixes, verify their effectiveness, and coordinate/execute their delivery
Respond with a great sense of urgency to demanding deadlines in a fast-paced environment; identify opportunities for improvement for all incidents and problems; follow internal processes with a high level of detail
Document incident outcomes, resolution methods, and relevant notes for future reference in the ServiceNow incident management and ticketing system
Performs other duties as assigned

Requirements

What you’ll need

Bachelor’s degree preferred, or equivalent combination of education, training, experience, or military experience
Familiarity with Windows O/S for tier 1 diagnostics (performance monitoring)
TCP/IP and fundamental networking knowledge
Local and wide area networking skills
Ability to quickly adapt to new technologies and thrive in a dynamic, fast-evolving team and technology environment as a flexible self-starter
Self-starter with a diligent work ethic and demonstrated flexibility
Skilled at managing multiple tasks while maintaining composure under pressure
Strong problem-solving skills, able to quickly identify issues and implement effective solutions

Benefits

Comp & perks

Health, dental and vision plan options
Spending and health savings accounts
Employee assistance program
Critical illness and accident insurance
Life and disability insurance
401(k) Retirement with company match
Paid time off
Additional discount programs and benefits
Identity theft protection
Legal insurance
Pet insurance
Gym memberships
Home and auto insurance
Professional Development Opportunities
Leadership development program
Peer coaching
Collaborative career development plans
Training & development