Clean Response Flood and Fire Restoration

Client Relations Manager

Clean Response Flood and Fire Restoration

full-time

Posted on:

Location Type: Hybrid

Location: Fargo • North Dakota • United States

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Salary

💰 $67,000 - $72,000 per year

Job Level

Junior

About the role

  • Build and nurture strong relationships with existing and new clients, understanding their needs and ensuring satisfaction with our water restoration services.
  • Conduct regular on-site visits to clients, demonstrating a proactive approach to addressing concerns and maintaining a strong client rapport.
  • Identify and pursue opportunities to provide additional services to existing clients.
  • Collaborate with existing teams to explore potential leads and develop them into long-term clients.
  • Complete presentations/meetings with prospective clients.
  • Work with the marketing team to plan and execute event marketing strategies at tradeshows, conferences, and industry events.
  • Serve as a primary point of contact for a select number of strategic clients, addressing inquiries, resolving issues, and ensuring a positive client experience.
  • Provide regular reports on client interactions, feedback, and business development activities for the marketing department.
  • Analyze client data to identify trends, opportunities, and areas for improvement.

Requirements

  • Proven experience in client relationship management, preferably in restoration or related industry.
  • Demonstrated ability to identify and develop new client relationships leading to new business.
  • Experience with Commercial or Multi-Family property management is a plus.
  • Excellent communication and interpersonal skills.
  • Approximately 50% of the time is expected to be spent conducting on-site client visits within the Fargo/Moorhead area.
  • Experience in event marketing and tradeshow coordination is a plus.
  • Customer-centric mindset with a focus on delivering exceptional service.
  • Valid driver’s license
Benefits
  • Industry leading pay
  • Paid time off (PTO)
  • Health insurance
  • Dental insurance
  • Life insurance
  • Mobile phone
  • Retirement benefits
  • Mileage reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementbusiness developmentevent marketingtradeshow coordinationdata analysis
Soft Skills
communication skillsinterpersonal skillscustomer-centric mindsetproactive approachproblem-solving
Certifications
valid driver's license