Client Relations Manager

Clean Response Flood and Fire Restoration

Client Relations Manager managing client relationships and ensuring satisfaction in emergency restoration services. Working with existing teams to develop client leads and execute marketing strategies.

Posted 4/17/2026full-timeFargo • North Dakota • 🇺🇸 United StatesJunior💰 $67,000 - $72,000 per yearWebsite

About the role

Key responsibilities & impact

Build and nurture strong relationships with existing and new clients, understanding their needs and ensuring satisfaction with our water restoration services.
Conduct regular on-site visits to clients, demonstrating a proactive approach to addressing concerns and maintaining a strong client rapport.
Identify and pursue opportunities to provide additional services to existing clients.
Collaborate with existing teams to explore potential leads and develop them into long-term clients.
Complete presentations/meetings with prospective clients.
Work with the marketing team to plan and execute event marketing strategies at tradeshows, conferences, and industry events.
Serve as a primary point of contact for a select number of strategic clients, addressing inquiries, resolving issues, and ensuring a positive client experience.
Provide regular reports on client interactions, feedback, and business development activities for the marketing department.
Analyze client data to identify trends, opportunities, and areas for improvement.

Requirements

What you’ll need

Proven experience in client relationship management, preferably in restoration or related industry.
Demonstrated ability to identify and develop new client relationships leading to new business.
Experience with Commercial or Multi-Family property management is a plus.
Excellent communication and interpersonal skills.
Approximately 50% of the time is expected to be spent conducting on-site client visits within the Fargo/Moorhead area.
Experience in event marketing and tradeshow coordination is a plus.
Customer-centric mindset with a focus on delivering exceptional service.
Valid driver’s license

Benefits

Comp & perks

Industry leading pay
Paid time off (PTO)
Health insurance
Dental insurance
Life insurance
Mobile phone
Retirement benefits
Mileage reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementbusiness developmentevent marketingtradeshow coordinationdata analysis

Soft Skills

communication skillsinterpersonal skillscustomer-centric mindsetproactive approachproblem-solving

Certifications

valid driver's license