Manager, Enterprise Growth – Customer Success

Clay

Manager of Enterprise Growth Strategy leading a team to drive customer success and engagement. Empowering clients to leverage Clay as their growth engine for innovative solutions.

Posted 5/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $190,000 - $230,000 per yearWebsite

About the role

Key responsibilities & impact

Hire, develop, and lead a team of Enterprise Growth Strategists who embody Clay’s values — curiosity, creativity, and customer obsession.
Foster a culture of learning, accountability, and excellence, where experimentation is encouraged and insights are shared freely.
Motivate your team to build deep, trusted partnerships with customers, helping them define success and deliver measurable value.
Own key customer relationships yourself — setting the bar for engagement, advocacy, and strategic influence.
Serve as an escalation point and problem-solver, helping turn challenges into opportunities for stronger collaboration.
Partner cross-functionally with Sales, Product, Engineering, and Marketing to represent the voice of the customer and shape our roadmap around their needs.
Forecast, track, and report on KPIs tied to expansion, retention, and customer health — using data to tell a story and guide decisions.
Identify opportunities to innovate and scale our approach to enterprise success — designing playbooks, frameworks, and strategies that amplify impact.

Requirements

What you’ll need

2+ years of experience leading teams in Customer Success, Account Management, or a similar customer growth function
5+ years in customer-facing roles (CSM, Account Manager, etc.) at a B2B SaaS company
A track record of driving revenue growth, expansion, and retention
A passion for coaching and developing others — you get energy from seeing your team thrive
Exceptional relationship-building and communication skills, across both customers and internal teams
The ability to simplify complexity — finding creative solutions and guiding your team through ambiguity
A love of systems thinking — identifying bottlenecks, building scalable processes, and driving continuous improvement
A growth mindset and comfort with fast-paced, entrepreneurial environments

Benefits

Comp & perks

All employees can work for free with world-class coaches who specialize in creativity, management, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KPI trackingdata analysisrevenue growthcustomer retentioncustomer success managementaccount managementB2B SaaSstrategic influenceprocess improvementframework design

Soft Skills

leadershipcoachingrelationship buildingcommunicationproblem-solvingcreativitycuriosityaccountabilityadaptabilitysystems thinking