Support Enablement Program Manager

Clay

Technical Enablement Manager leading training and product knowledge for customer-facing technical teams at Clay. Building onboarding programs and delivering content in a fast-paced SaaS environment.

Posted 5/7/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Apollo

About the role

Key responsibilities & impact

Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation.
Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations.
Translating new releases, workflow updates, and feature changes into clear, practical content and then delivering it directly to the teams.
Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they're in front of customers.
Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered.
Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources.
Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming.

Requirements

What you’ll need

You have 3–5 years in Technical Enablement, Customer Success, Solutions Engineering, or a similar role in a fast-paced SaaS environment.
You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
You’re technically fluent and comfortable understanding data workflows, APIs, integrations, and automation concepts.
You're familiar with the modern GTM tech stack (Clay, Apollo, Salesforce, etc.) and pick up new platforms quickly.
You’ve built and scaled enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
You have experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
You thrive in fast-paced, high-growth environments and know how to bring structure and clarity without slowing teams down.
You’re curious, collaborative, and excited to partner across Product & GTM to ensure teams are equipped to drive growth.

Benefits

Comp & perks

Competitive salary and role trajectory. Roles, responsibilities, and comp grow as we do.
Health insurance. Fully funded, high quality health, dental & vision coverage.
Visa sponsorship. We get it - it's an arduous process, but we're not scared of it.
Flexible schedules and paid time off. We ask team members to take at least 2 weeks fully-disconnected per year, with a flexible vacation policy beyond that.
Mental health. We're currently building a plan to help you find coaches, mentors & mental-health services.
Annual company retreats
Personal comfort. Order whatever equipment you think will help you work more enjoyably.
Remote work. Though we prefer people being in-person.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical enablementcustomer successsolutions engineeringdata workflowsAPIsintegrationsautomation conceptsonboarding programscertificationscontent development

Soft Skills

strong communicatorfacilitatorworkshop leadershipcollaborationcuriosityadaptabilityproblem-solvingcoachingfeedback incorporationprogram effectiveness measurement