Legal Operations
Clay
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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About the role
- Own the legal intake and workflow system - Build a scalable system for managing legal requests across the company. Ensure intake, routing, prioritization, and tracking are seamless and visible.
- Partner cross-functionally - Work closely with Sales, Customer Success, Support, and Finance to ensure legal processes align with how the business operates.
- Manage external partners - Own relationships with outside counsel, BPOs, and vendors to ensure quality and efficiency.
- Own the legal tech stack - Manage tools like Ironclad (CLM), Docusign, etc. Facilitate consistent adoption, clean integrations, and continuous improvement. Leverage AI to automate workflows and reduce manual work.
- Partner with Enablement - Help ensure that the GTM teams are trained on how to effectively engage with the legal process. Own and maintain Legal knowledge spaces by keeping hubs organized and ensuring information is current and easy to find.
Requirements
- 5+ years in legal operations, program management, a paralegal with in-house experience, or an operations role where you built processes and kept cross-functional teams moving.
- Experience with legal tech (Ironclad, Docusign, e-signature, intake/matter management) and comfort evaluating new tools.
- Ability to turn ambiguous operational problems into clear requirements and scalable solutions.
- Sharp analytical and problem-solving abilities. You know when to dig deeper and when to move forward with imperfect information.
- Comfort in a fast-paced, high-growth environment where priorities can shift quickly.
- Deep familiarity using AI as part of your day-to-day workflow to automate processes and increase leverage.
Benefits
- All employees can work for free with world-class coaches who specialize in creativity, management, and more.
- Our operating principles — including negative maintenance and non-attached action — guide our work.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal operationsprogram managementprocess buildinganalytical skillsproblem-solvingworkflow automationrequirements gatheringscalable solutionsintake managementmatter management
Soft Skills
cross-functional collaborationcommunicationadaptabilityorganizational skillsrelationship managementtrainingattention to detailstrategic thinkingdecision makingtime management