Product Operations

Clay

Product Operations leader at Clay managing cross-functional teams and establishing product launch frameworks. Driving strategic alignment and customer feedback to ensure operational excellence.

Posted 4/4/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the launch process - Establish a scalable launch framework that aligns EPD, Marketing, Sales, and Finance around clear goals, positioning, and success metrics. Ensure products ship smoothly and deliver value to both our customers and the business.
Drive company-wide product alignment - Own key forums (i.e., bi-weekly required sprint demos) as moments to reinforce strategy, highlight impact, and create shared understanding across the company. Formalize and scale our product hub into a central system for planning, team updates and company visibility.
Partner with Enablement - Make sure the GTM teams are trained on what matters most.
Run quarterly planning - Lead quarterly planning across EPD, ensuring tight alignment between product bets, company priorities, and resource allocation.
Be the voice of the customer - Build structured feedback loops with GTM, Sales, and Support. Synthesize insights into actionable inputs for roadmap and strategy.

Requirements

What you’ll need

4+ years in product operations, technical program management, or a similar role where you kept cross-functional teams moving.
Strong communication skills and can work with both technical and non-technical audiences.
Sharp analytical and problem-solving abilities. You know when to dig deeper and when to move forward with imperfect information.
Proven ability to influence product strategy and cross-functional decision-making, not just execute.
Process-builder mindset so that you create systems that scale.
Comfort in a fast-paced, high-growth environment where priorities can shift quickly.

Benefits

Comp & perks

All employees can work for free with world-class coaches who specialize in creativity, management, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product operationstechnical program managementcross-functional team managementanalytical skillsproblem-solvingprocess-buildingresource allocationfeedback synthesisproduct strategy influence

Soft Skills

communication skillscollaborationstrategic thinkingadaptabilityinfluencecustomer advocacyorganizational skills