Enterprise Client Success Manager
ClassWallet
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
PMP
About the role
- Serve as the single point of contact for inbound requests from assigned clients.
- Advocate internally to manage contractual obligations & client expectations.
- Maximize the value clients get from ClassWallet solutions.
- Facilitate achievement of client’s desired outcomes.
- Drive product adoption and contract renewal.
- Identify expansion and new business opportunities.
- Build client retention and satisfaction through relationship management.
- Rely on success metrics and data to determine action plans.
- Work closely with clients and internal teams (Sales, Product, Marketing, Professional Services, and Support) to ensure alignment with clients’ goals & objectives.
- Set and reset expectations internally and externally as necessary.
Requirements
- 2 years in an Enterprise CSM role, preferably in a state or local government capacity.
- Demonstrated experience reaching and exceeding goals.
- Outstanding written and oral communication skills.
- Strong online and in-person presentation skills.
- Superior business, process management, and negotiation skills.
- Ability to build relationships with industry associations and influential contacts.
- Ability to use CRM and sales automation and tools to streamline efforts.
- Willingness to travel (estimated 10-20%).
- Existing industry experience preferred.
- PMP Certification preferred.