Engagement Manager – Ed-Tech

ClassLink

Engagement Manager developing relationships and driving ongoing product adoption in educational technology. Collaborating with school partners in Florida and Georgia to enhance ClassLink's offerings.

Posted 5/5/2026full-timeRemote • Florida, Pennsylvania, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Become an expert on all ClassLink products
Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink
Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.
Serve as the education and product expert to support customer understanding of ClassLink
Confidently conduct demonstrations of ClassLink virtually and during conferences
Help develop positive relationships between ClassLink and influential partner organizations
Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
Host regional and virtual user group events with current and prospective customers
Attend conferences and events in assigned territories, engaging with potential and current customers
Maintain documentation for each customer internally
Leverage tools provided to understand customer health and intervene when needed
Maintain high levels of customer satisfaction and health
Serve as the education and product expert to support customer understanding of ClassLink
Deliver experiences that drive customer retention

Requirements

What you’ll need

Administrator-level experience with ClassLink
Diverse rostering experience
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Experience in presenting in virtual and online environments
Strong project management skills and the ability to be flexible when needed
Self-starter who can work independently
Candidate must live in or near Florida and Georgia to support our school districts in this area.

Benefits

Comp & perks

Generous Paid Time Off : 4+ weeks of vacation and 13+ paid holidays
Parental Leave : 12 weeks fully paid for all parents
Retirement : 401(k) with 0.5:1 company match
Comprehensive Health Coverage : Medical, dental, and vision plans
Insurance : Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance
Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
Lifelong Learning: Tuition reimbursement for continued education
Growth & Development: Coaching and internal programs to support career and personal growth
Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
Connection & Community: Annual company retreats and team events with bright, fun coworkers

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Administrator-level experience with ClassLinkDiverse rostering experienceProject management skillsAnalytical skillsProblem-solving skillsTime management skillsOrganizational skillsCustomer retention strategiesDemonstration skillsSales skills

Soft Skills

Verbal communication skillsWritten communication skillsInterpersonal skillsCustomer service skillsLeadership skillsAttention to detailAbility to prioritize tasksAbility to delegate tasksAbility to work independentlyAbility to function in a high-paced environment