Oversee and project manage the district onboarding process.
Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
Create an internal and external project plan that aligns to customer goals.
Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed.
Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo.
Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.

Requirements

2+ years of project management and/or customer success manager experience in a SaaS environment
Proven ability to independently manage 30+ projects on tight deadlines with a high level of organization and accuracy
Strong written and verbal communication skills
High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
Experience working on cross-functional projects with multiple internal stakeholders
Experience in EdTech and implementing SaaS products for K-12 schools and districts
Ability to learn new technology and products quickly
Familiarity with tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion
Bonus experience:
- Project management certifications (e.g., Six Sigma/Lean, PMP, PPM, CSPO, CSM, SAFe)
- Experience in high growth organizations
- Experience working in a customer-facing capacity with K-12 district leaders and/or working directly in a district setting
- Experience with ClassDojo as a teacher or administrator.

Benefits

Equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Accommodation for disabilities or special needs.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementcustomer success managementSaaScross-functional project managementorganizational skillsemotional intelligenceproblem-solving

Soft Skills

strong written communicationstrong verbal communicationhigh empathycollaborationstakeholder management

Certifications

Six SigmaLeanPMPPPMCSPOCSMSAFe