District Onboarding Manager – Contract
ClassDojo
contract
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $35 - $50 per hour
About the role
- Oversee and project manage the district onboarding process.
- Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support.
- Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders.
- Create an internal and external project plan that aligns to customer goals.
- Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones.
- Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed.
- Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo.
- Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.
Requirements
- 2+ years of project management and/or customer success manager experience in a SaaS environment
- Proven ability to independently manage 30+ projects on tight deadlines with a high level of organization and accuracy
- Strong written and verbal communication skills
- High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs.
- Experience working on cross-functional projects with multiple internal stakeholders
- Experience in EdTech and implementing SaaS products for K-12 schools and districts
- Ability to learn new technology and products quickly
- Familiarity with tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcustomer success managementSaaSorganizational skillsrisk managementcommunication skillsemotional intelligencecross-functional collaborationtechnology adoptionimplementation strategies
Soft skills
high empathyproblem-solvingstakeholder managementproactive communicationteam collaborationcustomer educationgoal alignmentadaptabilitytime managementattention to detail