Technology Operations Analyst
Lowe's Companies, Inc.
Operations Manager
Clasp
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 - $135,000 per year
Job Level
Mid-LevelSenior
About the role
- Own end-to-end repayment operations, ensuring accuracy, timeliness, and compliance.
- Oversee monthly repayment cycles: QA repayment schedules, validate rosters, and deliver accurate repayment invoices to our partners.
- Manage manual exceptions (e.g., pay-by-phone with loan servicers), track exceptions, and help identify trends or inefficiencies to inform process improvements.
- Handle escalations such as reversals, failed transactions, and late employer funding; design playbooks to standardize responses.
- Advocate for gaps in our platform and collaborate with Product to scope and test platform improvements.
- Partner with Finance to reconcile employer funds and repayment confirmations.
- Support Partner Success to ensure smooth employer repayment operations and resolve partner-related issues.
- Build and maintain standard operating procedure with a lens to continuously identify opportunities to improve efficiency and scalability.
Requirements
- 3–5 years of experience in operations, customer success, or a related function (experience with financial operations or benefits strongly preferred).
- High attention to detail to ensure accuracy and clarity in operations.
- Comfort working across multiple SaaS platforms and basic Excel/Google Sheets knowledge.
- Excellent written and verbal communication skills, with the ability to adapt messaging across audiences (e.g., technical teams, cross-functional partners, external stakeholders).
- Proven ability to manage complex workflows with a high degree of accuracy.
- Experience identifying root causes of inefficiencies, designing solutions, and implementing scalable processes.
- Strong problem-solving skills with comfort navigating ambiguity.
- Balance of strategic ownership and hands-on execution.
- Empathy and professionalism when supporting employees navigating repayment or benefit programs.
- Willingness to become a subject matter expert in industry regulations and comfort in operating within a regulated field.
- Bonus: Experience with student loan servicers, repayment vendors, or financial systems.
Benefits
- Competitive cash and equity compensation
- Health benefits (medical, dental, vision)
- 401(k)
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow in a fast-paced, mission-driven environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial operationsrepayment operationsQA repayment schedulesprocess improvementsworkflow managementroot cause analysissolution designscalable processesExcelGoogle Sheets
Soft skills
attention to detailwritten communicationverbal communicationproblem-solvingstrategic ownershiphands-on executionempathyprofessionalismadaptabilitycollaboration
