CLASP

Customer Success Manager

CLASP

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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Salary

💰 $110,000 - $130,000 per year

About the role

  • Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity.
  • Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities.
  • Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners.
  • Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state.
  • Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact.
  • Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support.
  • Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work.
  • Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services.
  • Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value.

Requirements

  • Experience in account management, customer success, management consulting, or other client/customer-facing role
  • Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
  • Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences
  • Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs
  • Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
  • Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company.
Benefits
  • Competitive cash and equity compensation
  • Health benefits (health, dental, & vision), 401k
  • Commuter benefits
  • Flexible PTO policy
  • Opportunities to grow and perform in a fast-paced environment alongside a stellar team.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer successmanagement consultingproblem-solvinganalytical skillsstrategic thinkingtactical executioncross-functional initiativeschange managementperformance metrics
Soft skills
relationship-buildingcommunication skillstrust fosteringcollaborative mindsetadaptabilityresiliencestakeholder engagementstorytellingtrainingconsultative advising