Clark Schaefer Strategic HR

Collections

• Manage performance of the assigned BPO partner.
• Deliver management reporting on results, risks, opportunities, and trends, plus ad hoc reports.
• Drive process improvements across on‑shore and off‑shore teams.
• Lead cross‑functional projects to achieve high‑impact outcomes.
• Handle B2B collections, resolving payment issues with customers.
• Lead department operations and manage employees, supervisors, and support staff.
• Help develop policies and procedures to meet departmental goals.
• Ensure teams operate effectively within established guidelines.
• Make short‑term decisions impacting processes, outcomes, and customer relationships.
• Engage with peers, customers, suppliers, and occasionally senior leaders.
• Resolve operational, strategic, and cross‑functional issues.
• Build alignment and drive consensus across stakeholders.

Collections Manager – B2B