Job Level
Senior
About the role
- Conduct deep user research, including user interviews, surveys, and usability testing to inform design direction.
- Design and prototype intuitive and scalable digital experiences, from initial concept through to implementation.
- Create UX artifacts such as user personas, journey maps, wireframes, and interactive prototypes to communicate design intent.
- Collaborate closely with cross-functional teams (Product, Engineering, AI, etc.) to ensure solutions meet both user needs and business objectives.
- Influence product strategy by leveraging research insights and aligning UX best practices with business goals.
- Be part of the Strategic Innovation team working on Project Nexus to unify and elevate the student experience across platforms.
- Engage regularly with internal product, technology, AI teams and external users for research and stakeholder alignment.
- Operate in a fast-paced, innovation-driven environment with opportunities for professional growth and strategic impact.
- No direct reports but expected to influence team culture and mentor peers informally; role blends hands-on design and strategic research.
- Full-time permanent; primarily core business hours with flexibility for global time zones; hybrid position requiring 2–3 days/week on-site and commutable to Ann Arbor, Alexandria or Philadelphia offices.
Requirements
- At least 7 years of experience in UX design, with a strong portfolio showcasing strategic design thinking and hands-on product design.
- 7 years of experience conducting user research (surveys, interviews, usability testing, etc.) and translating insights into actionable design improvements.
- 7 years of experience creating core UX artifacts such as wireframes, journey maps, interactive prototypes, and design systems.
- Proficiency with design and prototyping tools including Figma and Illustrator.
- Bachelor’s degree in a related field such as Human-Computer Interaction, Design, Psychology, or equivalent relevant experience.
- (Preferred) Experience working on early-stage innovation or product discovery teams.
- (Preferred) Background working with internal and external users in both B2B and B2C contexts.
- (Preferred) Strong communication and storytelling skills to engage cross-functional stakeholders.
- (Preferred) Familiarity with AI-enabled design or education technology products.
- (Preferred) Master’s degree in HCI, Design Strategy, or a related discipline.